Terms of Service

Redpen (Owned and Operated by JEM Web Services Inc.)

Effective Date: February 25, 2026

These Terms of Service (“Terms”) govern your access to and use of Redpen (“Redpen,” “we,” “our,” or “us”), operated by JEM Web Services Inc. d/b/a Cantilever.

By accessing or using the Service, you agree to these Terms.

1. Eligibility and Business Use

The Service is intended for business use only and not for personal, family, or household purposes.

You must be at least 18 years old and have authority to bind the entity you represent.

If you are using the Service on behalf of an organization, you agree to these Terms on behalf of that organization.

2. Description of Service

Redpen provides automated website analysis, AI-generated insights, performance evaluations, and related tools.

The Service and all outputs are provided for informational purposes only.

We may modify, suspend, or discontinue the Service at any time.

3. No Professional Advice; Assumption of Risk

Redpen provides informational insights and automated recommendations only.

The Service does not constitute legal, financial, marketing, technical, security, or professional advice.

You are solely responsible for:

Evaluating the accuracy and suitability of outputs
Deciding whether to implement recommendations
Any consequences of implementing changes

You assume all risks associated with reliance on the Service.

4. Accounts

You are responsible for:

Maintaining account security
All activity under your account
Ensuring your login credentials remain confidential

We may suspend or terminate accounts that violate these Terms.

5. Acceptable Use

You agree not to:

Use the Service in violation of any law
Reverse engineer or attempt to extract source code
Interfere with system integrity or security
Use the Service to analyze websites without authorization
Circumvent usage limits or credit systems

6. User Content and License

You retain ownership of any data or content you submit (“User Content”).

You grant Redpen a limited, non-exclusive license to process User Content solely to provide the Service.

We do not claim ownership of your data.

7. AI and Third-Party Services

The Service uses automated systems and third-party providers.

AI-generated outputs may contain inaccuracies or incomplete information.

We do not guarantee accuracy, completeness, or reliability of outputs.

8. Subscription, Fees, and Credits

8.1 Subscription Plans

Redpen is offered on a recurring monthly subscription basis.

Subscription details, pricing, and included credits are disclosed at the time of purchase.

By purchasing a subscription, you agree to pay all applicable fees.

8.2 Automatic Renewal (Important)

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH UNLESS YOU CANCEL.

You authorize Redpen to charge your payment method on a recurring monthly basis for applicable subscription fees.

Renewal charges occur on the same calendar day each month as your initial subscription date.

You may cancel at any time through your account settings.

If you cancel, your subscription remains active until the end of the current billing cycle and will not renew thereafter.

8.3 Credits

Each subscription includes a fixed number of usage credits per monthly billing cycle.

Credits:

Are allocated at the start of each billing cycle
Expire at the end of the billing cycle
Do not roll over
Have no cash value
Are non-transferable

If you exhaust your credits, you must wait until the next billing cycle for replenishment.

Unused credits expire automatically.

8.4 No Refunds

Except as required by law, all payments are non-refundable.

We do not provide refunds for:

Partial billing periods
Unused credits
Downgrades
Early cancellation

8.5 Payment Authorization

You authorize Redpen to charge your designated payment method.

If payment fails:

We may suspend or terminate your access
You remain responsible for unpaid amounts

8.6 Taxes

You are responsible for all applicable taxes, excluding taxes based on our net income.

8.7 Pricing Changes

We may modify subscription pricing with advance notice.

Price changes take effect at the next renewal cycle.

Continued use after the price change constitutes acceptance.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
UNINTERRUPTED OR ERROR-FREE OPERATION
ACCURACY OF RESULTS

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(A) WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING:

LOST PROFITS
LOST REVENUE
BUSINESS INTERRUPTION
LOSS OF DATA
LOSS OF GOODWILL

(B) OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED:

THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR
IF NO FEES WERE PAID, ONE HUNDRED U.S. DOLLARS ($100).

11. Indemnification

You agree to indemnify and hold harmless Redpen and its affiliates from any claims arising out of:

Your use of the Service
Your implementation of recommendations
Your violation of these Terms

12. Arbitration and Class Action Waiver

Any dispute arising from these Terms shall be resolved through binding arbitration under the Federal Arbitration Act.

Disputes will be conducted on an individual basis.

You waive any right to participate in class or representative actions.

13. Termination

We may suspend or terminate access at any time.

You may terminate your account at any time.

Provisions regarding liability, arbitration, and indemnification survive termination.

14. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

15. Changes to Terms

We may update these Terms at any time.

Continued use after updates constitutes acceptance.

16. Contact

JEM Web Services Inc.

169 Madison Ave #93715 New York, NY 10016

Email: [email protected]