Terms of Service

Redpen (Owned and Operated by JEM Web Services Inc.)

Effective Date: May 5, 2026

These Terms of Service (“Terms”) govern your access to and use of Redpen (“Redpen,” “we,” “our,” or “us”), operated by JEM Web Services Inc.

By creating an account, accessing, or using the Service, including through third-party authentication providers (such as Google), you agree to be bound by these Terms and our Privacy Policy.

1. Eligibility and Business Use

The Service is intended for business use only and not for personal, family, or household purposes.

You must be at least 18 years old and have authority to bind the entity you represent.

If you are using the Service on behalf of an organization, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

2. Description of Service

Redpen provides automated website analysis, AI-generated insights, performance evaluations, and related tools.

The Service and all outputs are provided for informational purposes only.

We may modify, suspend, or discontinue the Service at any time.

The Service may be in beta or evolving form and may contain errors, bugs, or incomplete features.

We do not guarantee any specific outcomes, performance improvements, or business results from use of the Service. We do not guarantee that the Service will be available at all times or without interruption.

3. No Professional Advice; Assumption of Risk

Redpen provides informational insights and automated recommendations only.

The Service does not constitute legal, financial, marketing, technical, security, or professional advice.

You are solely responsible for:

Evaluating the accuracy and suitability of outputs
Deciding whether to implement recommendations
Any consequences of implementing changes

You assume all risks associated with reliance on the Service.

You agree that you will not rely on the Service as a substitute for professional judgment.

4. Accounts

Accounts may be created through direct registration or third-party authentication methods.

You are responsible for:

Maintaining account security
All activity under your account
Ensuring your login credentials remain confidential

If you access the Service through a third-party authentication provider, you are responsible for maintaining access to that provider account.

We may suspend or terminate accounts that violate these Terms.

4.1 Third-Party Authentication

You may choose to create an account or log in using third-party authentication providers such as Google (“Third-Party Authentication”).

By using Third-Party Authentication, you authorize us to access and use certain information from your third-party account, such as your name, email address, and profile information, as permitted by that provider.

We do not access your third-party account credentials or unrelated data (such as emails, files, or contacts).

Your use of Third-Party Authentication is subject to the terms and privacy policies of the applicable provider. We are not responsible for the availability, accuracy, or reliability of such services.

If you lose access to your third-party account, you may also lose access to your Redpen account.

5. Acceptable Use

You agree not to:

Use the Service in violation of any law
Reverse engineer, decompile, or attempt to extract source code or underlying models
Interfere with system integrity or security
Attempt to overload, disrupt, or degrade the Service
Use automated systems (bots, scripts, scraping tools) to access or interact with the Service
Use the Service to analyze websites without authorization
Circumvent usage limits or credit systems

You also agree not to:

Use the Service to develop, train, or improve any competing product or service
Use the Service for benchmarking or competitive analysis
Extract, scrape, or systematically collect outputs, data, or results from the Service

6. User Content and Data Rights

You retain ownership of any data or content you submit (“User Content”).

You grant Redpen a non-exclusive, worldwide, royalty-free license to use, process, store, and analyze User Content:

To provide, maintain, and improve the Service
To develop new features and functionality
To generate aggregated and anonymized insights

We may use aggregated and anonymized data derived from User Content and outputs to improve our models, algorithms, and systems.

We will not publicly disclose identifiable User Content without your consent.

User Content may include information obtained through third-party authentication providers where applicable.

We may collect and analyze information about how users access and interact with the Service, including authentication methods and usage patterns, to improve the Service.

As between you and Redpen, you retain ownership of outputs generated for you through the Service, subject to our rights to use aggregated and anonymized data as described above.

7. AI and Third-Party Services

The Service uses automated systems and third-party providers.

AI-generated outputs may be inaccurate, incomplete, or misleading.

Outputs may be subjective and context-dependent and may not reflect best practices or current standards.

We do not guarantee accuracy, completeness, or reliability of outputs.

You are solely responsible for reviewing, validating, and determining whether to rely on any outputs.

We are not responsible for the performance, availability, or security of any third-party services, including authentication providers, payment processors, or infrastructure providers. Interruptions or failures of such services may impact your ability to access or use the Service.

8. Subscription, Fees, and Credits

8.1 Subscription Plans

Redpen is offered on a recurring monthly subscription basis.

Subscription details, pricing, and included credits are disclosed at the time of purchase.

By purchasing a subscription, you agree to pay all applicable fees.

8.2 Automatic Renewal (Important)

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH UNLESS YOU CANCEL.

You authorize Redpen to charge your payment method on a recurring monthly basis.

Renewal charges occur on the same calendar day each month as your initial subscription date.

You may cancel at any time through your account settings.

If you cancel, your subscription remains active until the end of the current billing cycle and will not renew thereafter.

8.3 Credits

Each subscription includes a fixed number of usage credits per monthly billing cycle.

Credits:

Are allocated at the start of each billing cycle
Expire at the end of the billing cycle
Do not roll over
Have no cash value
Are non-transferable

If you exhaust your credits, you must wait until the next billing cycle for replenishment.

Unused credits expire automatically.

8.4 No Refunds

Except as required by law, all payments are non-refundable.

We do not provide refunds for:

Partial billing periods
Unused credits
Downgrades
Early cancellation

8.5 Payment Authorization

You authorize Redpen to charge your designated payment method.

If payment fails:

We may suspend or terminate your access
You remain responsible for unpaid amounts

8.6 Taxes

You are responsible for all applicable taxes, excluding taxes based on our net income.

8.7 Pricing Changes

We may modify subscription pricing with advance notice.

Price changes take effect at the next renewal cycle.

Continued use after the price change constitutes acceptance.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
UNINTERRUPTED OR ERROR-FREE OPERATION
ACCURACY OF RESULTS

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(A) WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING:

LOST PROFITS
LOST REVENUE
BUSINESS INTERRUPTION
LOSS OF DATA
LOSS OF GOODWILL

(B) OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED:

THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR
IF NO FEES WERE PAID, ONE HUNDRED U.S. DOLLARS ($100).

11. Indemnification

You agree to indemnify and hold harmless Redpen and its affiliates from any claims arising out of:

Your use of the Service
Your implementation of recommendations
Your violation of these Terms

12. Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.

The arbitration will be conducted on an individual basis and not as a class, consolidated, or representative action.

The arbitration will be conducted remotely by default, unless the parties agree otherwise. If an in-person proceeding is required, it will take place in the State of Wyoming, unless otherwise required by applicable law.

You and Redpen each waive the right to a trial by jury and to participate in a class action lawsuit.

13. Termination

We may suspend or terminate access at any time if you violate these Terms or if your use poses a risk to the Service or other users.

You may terminate your account at any time.

Provisions regarding liability, arbitration, and indemnification survive termination.

14. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

15. Export and Compliance

You may not use the Service in violation of any applicable export control or sanctions laws.

You represent that you are not located in, or a resident of, any country subject to U.S. embargo or sanctions.

16. Trademarks

“Redpen,” the Redpen logo, and all related names, logos, product and service names are trademarks of JEM Web Services Inc.

You may not use these marks without prior written permission.

17. Changes to Terms

We may update these Terms at any time.

Continued use after updates constitutes acceptance.

18. Contact

JEM Web Services Inc.

169 Madison Ave #93715

New York, NY 10016

Email: [email protected]

Terms updated on May 5, 2026